Untangled FAQ

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We’re getting to the root of the matter with your most frequently asked questions
CONTACT US
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QUESTION ONE

How much hair do I need to provide for the Untangled test?

We get the best results with 50+ strands of hair. That sounds like a lot, but we naturally shed 100-150 hairs per day. 50+ strands will allow us to get the most accurate results possible for your test and should be easy to collect with the Untangled comb in your kit!
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QUESTION TWO

How do I collect the hair? Can I use my own hairbrush?

Yes! The Untangled Kit includes a detailed instruction booklet as well as a comb to help collect your hair, but using your own brush is fine as well. Whatever you do—don’t pull out your hair!
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QUESTION THREE

How long will it take to
receive my results?

Expect results in your email 3-4 weeks after dropping your sample in the mail.
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QUESTION FOUR

Does Untangled
perform DNA testing?

We do not perform DNA testing on any of hair samples. Our tests are limited to microscopic, chemical, and strength analysis of your hair.
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QUESTION FIVE

I have more questions, and I want to learn more!

Contact Mike (our founder) and the whole Untangled team at mike@haircode.com.

Okay, now I’m ready to buy.

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FUN HAIR FACT
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ORDER THE KIT
$49.99
The Untangled Kit Includes all of this:
  • thumbnail HAIR ANALYSIS REPORT
  • thumbnail INSTRUCTION BOOKLET
  • thumbnail COMB TO COLLECT HAIR SAMPLE
  • thumbnail HAIR SAMPLE COLLECTION BAG
  • thumbnail PRE-PAID RETURN ENVELOPE
Be sure to take the Hair Code quiz prior to purchasing the Untangled Kit.
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